Customer Reviews 1 item(s)
- Refurb Cybex 750T and the value of customer service
The Refurb Cybex 750T, as received from TBE, is a great product and performs as expected for a machine in its class. No problems at all, plus it was half the price of a new unit! This review is primarily about TBE's customer service. I placed an order and it was promptly shipped. I was provided tracking info and expected 3-4 weeks delivery time. A little long, but ok, it was coming to PA from the West Coast. Midway into the schedule, the tracking info stopped changing...nothing...a call to Marc was placed. He contacted the shipper, they assured him, and me, all was well. Several more weeks...no movement....they lost the treadmill! Yes....they lost the treadmill ! Marc offered a refund. All I wanted was a treadmill! So...TBE did what any reputable company would do. They shipped out another 750T via a reputable common carrier. I had it within 5 days. Marc made a very problematic situation turn out well. I would recommend TBE to anyone considering quality fitness equipment, based not only on pricing but on their customer service as well. Marc and crew are fantastic.
- Davenport IA.