3 months ago
Review Posted 11/4/2016
If you want excellent service as well as excellent equipment Total Body Fitness is #1. They are knowledgeable and their prices are competitive.
Review Posted 11/3/2016
Steve handled my call very well. We discussed options and he guided us through the process. The order has been made - now we're just waiting for delivery. Thank you Steve.
Review Posted 11/2/2016
I Just ordered a Schwinn AC Performance plus carbon blue from Stephen Uzan. He answered all my questions and helped me choose my new indoor cycle. I was torn between two models, explained to him my needs and he helped me out tremendously. The whole process was made very easy thanks to Steve. I will definitely recommend him to anyone looking to learn and purchase an indoor cycle. Excellent customer service is not dead.
Review Posted 11/1/2016
I was considering buying bike for about two months. After seeing many commercials on TV about a spinning bike, I did some internet research and came across a You Tube video for Total Body Experts. I called and talked to Steve B. and he educated me about the various choices and we discussed which bike best met my family needs. Steve B is an expert in this field. He provided all the details I needed to make a decision and buy a bike. Thanks again Steve for your help!!!!
Review Posted 10/31/2016
I am a repair technician with Total Body, and the level of support I receive from this co is fantastic.. they are prompt professional, and courteous with me at all times but most importantly we work as a team toward a common goal, and this helps me to help the customer 100%.I also like being able to call into the co and get a live person immediately, and not have to do a tic tac toe with the phone buttons until I get to another department.. I cannot say enough good about this co, and I am happy to be here for the long term. At your service and Thank You. Bruce Lee
Review Posted 10/30/2016
I just ordered a Schwinn AC Performance Plus with Carbon Blue from Stephen Uzan. He was so awesome to work with. I had been researching indoor cycles for some time. Steve was so helpful answering the many many questions I had. He provided so much information on the three bikes I was interested in. Then helped me make the best decision for ME. I am so excited and can't wait to receive my awesome bike!!! Victoria B.
Review Posted 10/28/2016
We purchased a Schwinn AC Performance Plus with Carbon Blue from Steve. He was so helpful and courteous - answered all my million questions, and then some! Really nice to work with! Betsy
Review Posted 10/22/2016
I recently purchased a Schwinn AC Performance Plus with Carbon Blue and MPower Eschelon2 console with power meter. I contacted Steve during my process of deciding which bike to purchase. He was a big help without any push towards one direction or another and without trying to sell me any additional products. He listened to my concerns and answered my questions in a helpful and professional manner. I've had experiences in which the manner in which a sales person responded (or not responded) to my questions has led me to either have a bit of a bitter taste after it was all done or to simply have moved on to purchase the product elsewhere. It was really nice to part with that kind of money while being happy with not only the purchase, but also the company that was getting that money.
Review Posted 10/21/2016
I've had the most wonderful experience purchasing Schwinn A.C Sport Cycle with Steve. I could not believe how informative and patient he was to all of my questions. There is something about Steve that, I very rarely see as a quality is, he actually has "Your Best Interest" rather than just making a sale. This was a big purchase for me and with Steve's help I'm very confident I've made the right purchase and I can't wait to receive my awsome bike:) Yippie!!! Thank you
Review Posted 10/21/2016
I recently purchased Cybex 750A. Was having issue getting it on time. Spoke to Augustine Pizano. He listened to my concern and took action right away. My Machine was shipped next day. Customer service and attention i got from him was exceptional. He is a true professional and asset to the company. Because of his exceptional service I will be delighted to recommend to anyone.
Review Posted 10/20/2016
So I called Studio Cycles after checking reviews of my desired product on the web. The online review and information gave a professional and informative perception so I decided to call and explore more. Upon calling the staff member's expertise and ability to answer all my questions matched the professionalism of the website earlier. This is not always the case with other retailers, so this was very pleasant surprise. So after a bit of thought, I made my purchase and the staff were helpful with all by billing / delivery / warranty questions. They offered additions which had value and did not push any that did not; for me the assembly and lifetime home warranty labor coverage were the best. The home warranty is truly lifetime and available anywhere in the US. I found this to be a comfortable exchange and definitely could see anyone buying their first exercise having a real easy time with these guys. So overall, this was a great experience for buying fitness equipment!
Review Posted 10/19/2016
We wanted to buy a RevMaster Pro spin bike but needed help to plan the delivery window. I chatted with Stephen Uzan online and he called me immediately to talk through the process, explains the options and work with us to schedule a convenient delivery. Everything was extremely easy and straightforward and he let us know what options were available without pressuring us into an upsell. Overall I was exceptionally happy with the experience.
Review Posted 10/15/2016
I recently purchased a commercial tread from Total Body Experts and was assisted by Stephen Uzan. He had significant product knowledge accumulated after spending year in the fitness industry. He answered my questions and even after the sale continued to spend time providing personal touch to the sales experience. It is clear to me that Steve and Total Body Experts understands the value of customer service and reputation. I will definitely be letting my friends know about this company.
Review Posted 10/13/2016
I had planned to purchase a Schwinn AC Sport Carbon Blue but checked with Steve first at Studio-Cycles.com. He saved me from making a purchase with a 1 star rated company with bad reviews. He spent as much time as needed and made me feel comfortable with the purchase. Overall a very good buying experience, I would highly recommend this company to anyone looking for an Indoor Cycle. Thanks Steve!
Review Posted 10/11/2016
I have been shopping around for the best price on a Schwinn AC Carbon Blue spin bike.. I contacted Steve, by chat from their website, who immediately contacted me by phone. He was able to answer all of my questions and offered the best price I have been able to find locally or online. I am looking forward to receiving my bike and will keep everyone informed on my delivery , hoping that it will be as excellent as the purchasing process.
Review Posted 10/8/2016
Stephen Uzan is a really good salesman. I am looking foward to getting my bike. Studio cycles is definietly the way to go. Jeff Woelfel
Review Posted 10/8/2016
It all started with a Peloton ad and dream for this dad of 2 young kids to get back in shape. After extensive research, I landed on studio-cycles.com and clicked on their chat button. Ultimately, this led to a phone conversation with Steve. Steve was a wealth of good information. Is he a sales guy? Sure. That said, he really gave some sound advice about Schwinn, Keiser, and Lemond spin bikes and the differences between them. Like others, I ultimately ended up with a Schwinn Performance Plus Carbon Blue. I had mentally prepared to land on a Keiser M3 or a Schwinn AC Sport before talking to Steve. After our conversation, I felt very good that I understood the differences between the models and could assign a value to those things that separated them. Ultimately, this is why I took the plunge on the more expensive model. Thank you to Steve for being such a great advisor during this process! I wouldn't have made the decision I made without him.
Review Posted 10/7/2016
I did extensive research on ;one on spin bikes which ended ups connecting me to Steve at Studio Cycles. Steve had answers to all my questions and then some, he went the extra mile explaining key features of all the top brands. Long story short we purchased a Schwinn AC Performance in Carbon Blue. As Steve promised it was delivered on schedule and arrived in prefect condition. I highly recommend Studio Cycle
Review Posted 10/6/2016
I purchased a Precor AMT from Total Body Experts with Stephen Uzan. I emailed him initially with some questions, and he really went the extra mile with his detailed and prompt response. I called to discuss further, and he did a very nice explaining everything and answered all of my questions. I felt very comfortable ordering my AMT from Steve, and am really excited for its arrival. Thank you! Lucas McKnight, Columbus OH
Review Posted 10/5/2016
I recently purchased some shoe cleats from Ebay and had a minor hiccup with shipping he immediately shipped out another set. Thank you for the great customer service Martin Lenzner
Review Posted 10/5/2016
I was recently helped by Stephen Uzan with my over-the-phone purchase of a Schwinn bike (studio-cycles.com). Explaining to Steve that I had been thinking of a competitor's bike, Steve helped shepherd me the whole way as I switched my preference to a Schwinn for a lot of good reasons. He quickly gained my confidence. Given that this is somewhat of an investment, I wanted to be sure of what I was doing. I was blown away by Steve's knowledge in answering all my questions. I'm really looking forward to receiving my bike. Because of all of Steve's assurances, I have to say I completely trust the process. Highly recommend Steve and this company!
Review Posted 10/3/2016
I just purchased a Schwinn spin bike over the phone from Steve at Studio Cycles. I called late on a Saturday afternoon and to my amazement, Steve answered the phone and was extremely helpful in recommending a bike to fit our needs. He went above and beyond in accommodating our timing needs. I highly recommend Studio Cycles!
Review Posted 10/2/2016
Not only did my AC Performance Plus with Carbon Blue bike arrive on time as scheduled, I also experienced great customer service from David White concerning my serial number sticker on the bike and he assisted me with the issue. David was patient, professional, and very prompt in solving the issue.
Review Posted 9/29/2016
After doing a lot of research, I ordered my Schwinn AC Performance Bike w/Carbon Blue by phone a few days ago with Steve. He spent at least 45 minutes on the phone with me and never rushed his answers or hurried me. He is very knowledgeable, competent and patient. Thanks Steve for such excellent service!! I cant wait to get the bike and hope I have an experience like Ashlee's in terms of delivery time! Mary H.
Review Posted 9/27/2016
I have just ordered my bike with Steve. He sounds like he really knows his craft and the bikes he sells. Gave me a very nice deal on a bike and a personal phone to call if there are any problems. The transaction couldn't have been smoother. I haven't received my bike yet but am really excited to get it!
Review Posted 9/23/2016
I worked with Steve through the approximately 3 week buying process. I did a lot of research and finally decided that I wanted a Schwinn AC Performance in Carbon Blue. We spent about an hour on the phone and we went over different bikes and the Pros/Cons of each model. Their youtube channel has some very good information and it is clear that this company knows what they are talking about.
Review Posted 9/21/2016
Steve was super helpful and knowledgeable. He patiently answered all my questions. He spent at least 30 minutes on the phone with me. Thanks so much for your awesome help, Steve. I'm excited to receive my bike!
Review Posted 9/19/2016
After trying to figure out what exercise cycle would be best on line with no success, I called Studio cycles and got Stephen Uzan. He was terrific, knowledgeable and patient. Could not have had a better buying experience. Now excitedly waiting for the bike to arrive.
Review Posted 9/16/2016
UPDATE: I ordered my bike on Sept 16 and received it Sept 28 in Florida. EXTREMELY FAST SHIPPING and bike was well packed. Sept 16 review: Spoke with Steve for about 20 minutes after doing quite a bit of research about indoor cycles. I was prepared to invest in what I hoped would be a "lifetime" piece of equipment and wanted to ensure value for money. Steve was enthusiastic about indoor cycles, objective about the different models and brands we discussed, answered all of my questions thoroughly, and did not give me the hard sell! I felt so confident in my selection that I purchased an indoor cycle right on the telephone. -- Ashlee F, Florida
Review Posted 9/15/2016
My wife and I were internet searching for a home spin bicycle so that we could loose some weight... ....... .....Schwinn came up in the search bar and that's where things changed.....I call the direct line of TotalBodyExperts.com(866-203-5770) and spoke with a very motivated man named Stephen Uzan. This is one dedicated and knowledgeable guy who walked us through the bells and whistles and pros and cons of a lot of bikes. Heck, I learned more listening to Steve talk about bikes than any class can teach me. I'm glad I didn't get another competitors bike (They don't match up to Schwinn) but did get a great Schwinn AC Performance Plus with Carbon Blue. I truly recommend the pre-conversation with Steve for just about anything as he has a plethora of all-bikes knowledge...We recommend him and will pass his name around for so our friends can get a great Schwinn Now all we have to do is wait for the bike to arrive .....
Review Posted 9/10/2016
Steve's knowledge and customer service were the best. He answered all of my questions promptly and courteously! No pressure just good friendly information.
Review Posted 8/30/2016
Was looking for a new exercise bike and the folks at Studio Cycles/Total Body Experts could not have been more helpful Stephen Uzan took my order and help me pick the right bike and options with no pressure, just information. I then had a delivery deadline due to travel and David White came thru with flying colors. He went out of his way to make things work for my difficult schedule. This is the way all businesses should run. These guys define customer service!
Review Posted 8/26/2016
I have had the best experience working with Steve. He went out of his way to make sure I had a very positive experience. I have really enjoyed working with him. I know that if I have a situation in the future I can call on him personally. Thank you Steve for excellent service.
Review Posted 8/18/2016
I purchased a custom made NXT a few years back. Not only did they paint it the color of my car, the through in a few extras. So easy to deal with. Today, I was having issues with the bikes I teach on. I gave them a call, and they were there to help! Much appreciated. Thanks guys
Review Posted 8/6/2016
I just talked to head of sales Jay Allred who explained the advantages of the Carbon Blue AC Performance Plus. I have used the Schwinn Performance AC for years in an athletic facility in Tucson where I spent my winters, and wanted one of equal or better quality here in my home in Eugene, OR. The Schwinn AC Performance Plus seems just the ticket. I especially appreciate that Total Body Experts will pretest the bike, and make sure it is tuned before shipping it, and in addition mount the Echelon 2 console with an upgrade so I can monitor my watts, gear level, heart beat and calories while using the bike. This will enable me to use the bike as soon as it arrives rather than fiddle with adjustments and installations that are subject to my not so perfect ability to trouble shoot and wire. Thank you Jay for your help.
Review Posted 7/31/2016
Thanks to Stephen Uzan for your patience with my questions and concerns. Your knowledge about the Spinning bikes was very helpful. I'm confident I made the right purchase with Studio-Cycles. Thanks again! Joe W.
Review Posted 7/28/2016
I worked with Stephen Uzan during my ordering process. He was very knowledgable and helped me pick the right bike -- a Carbon Blue AC Performance Plus. He even spent time on all of the accessories that most people simply overlook. I'm set up with the right monitor / console, seat, pedals, etc. Great job Steve!
Review Posted 7/26/2016
I emailed Studio Cycles and Stephen Uzan called me within 20 minutes. I wasn't sure which bike would best suit my needs, but Steve took the time to explain the differences between several different spinning bikes. Steve was incredibly knowledgeable and helped me to make the right decision. Really impressed with Studio Cycles warranty and customer service.
Review Posted 7/26/2016
I purchased a Cybex arc trainer just under 2 years ago. I called to report a problem with the unit without having any of the original invoices, documents or emails on the unit. David was able to quickly locate my invoice and the original emails, detailing my verbally agreed extended warranty. A service order was started and the problem was fixed in 24 hours. Simply refreshing courteous treatment and fast effective remedy to the issue. Thank you David, I will continue to recommend Total Body Experts and return for any further fitness equipment I may purchase in the future.
Review Posted 7/26/2016
I have the Schwinn carbon blue spin cycle and i love it! I ordered it with the Mpower2. This cycle is everything I hoped for and best of all its a commercial grade unit so it will easily out last me and my wife. I choose to buy my bike from Total Body Expert because their team is simply on point. They offered to assemble it, tune it and attach the power meter!!!! On top of that, it came perfectly gift wrapped in 3 days! Hahahahahaha and I'm not joking. These guys are so on point its unbelievable. I've gotten used to fighting to get what I pay for but for once, I found a team that literally delivered everything they promised. Don't even think about getting your bike anywhere else.